Refund policy

Overview

Our pajamas are printed and made to order. That means we don’t accept returns for size, fit, or change of mind. We do stand behind quality: if something arrives defective, damaged, or wrong, we’ll fix it.

Cancellations

You may cancel your order anytime before fulfillment has started by emailing support@snoozewaffle.com. 

For us, fulfillment means our print partner has begun producing or preparing your order to ship — for example, the order has moved into production, printing, packing, or has already been handed to the carrier. Once any of that has started, we generally cannot cancel, because the item is being made specifically for you.

If you’re unsure whether your order can still be canceled, email us with your order number and we’ll check the status.

Refunds & Replacements

Contact us within 14 days of receiving your order if your item is:

  • defective or misprinted
  • damaged in shipping
  • the wrong item, size, or design compared to what you ordered (fulfillment error)

Required proof
Email support@snoozewaffle.com with:

  • your order number
  • a short description of the problem
  • clear photos of the item showing the issue (and the packaging if it arrived damaged)

We’ll review your request and, if it’s covered, either refund you or send a replacement. You do not need to ship the item back unless we specifically ask you to.

Not eligible for return or refund
We cannot accept returns or refunds for:

  • wrong size or fit (when the size you received matches what you ordered)
  • change of mind / “I didn’t want it”
  • ordering the wrong product or design
  • preference about color, fabric feel, or style
  • items washed, worn, or altered (except when reporting a manufacturing defect found on careful inspection)

Please check the size chart and product details on each product page before ordering.

How refunds and replacements work

If we approve your request:

  • Replacement: we’ll ship a new item at no extra charge when a reprint is the best fix
  • Refund: we’ll refund your original payment method

You’ll get an email when a refund is issued. Your bank or card issuer may take additional time to post it. If more than 15 business days have passed since we confirmed your refund and you still don’t see it, contact us.

Do not ship items back unsolicited

Please don’t send products to us unless we provide return instructions. Unsolicited packages may not be accepted or refunded.

Questions
support@snoozewaffle.com