Shipping policy
Where we ship
We currently ship to the United States only. Shipping is included (free) on eligible U.S. orders.
We do not ship internationally at this time. If your shipping address is outside the United States, we won’t be able to complete the order.
Made to order
SnoozeWaffle pajamas are printed and made to order. That means your order is produced after you check out — not pulled from a warehouse shelf.
Because of that, processing and delivery times are estimates, not guarantees. Weather, carrier delays, and production volume can affect when your package arrives.
How long it takes
After your order is placed and paid:
- Production: typically about 2–4 business days once fulfillment has started
- Shipping (U.S.): typically about 3–13 business days in transit after your order ships
Put together, many U.S. orders arrive roughly 1–3 weeks after purchase, but some may take longer. We’ll email you when there’s tracking to follow.
Business days are Monday–Friday and don’t include U.S. federal holidays.
Order processing
Orders are sent to our print partner for fulfillment after payment and address checks. We may briefly hold an order if the address needs verification or looks incomplete — that helps prevent lost packages.
You’ll get an order confirmation email when you buy, and shipping / tracking updates once your package is on the way.
Tracking
When tracking is available, we’ll send it to the email on your order. You can also check status from your order confirmation or by emailing us with your order number (for example, SW1001).
Please allow time after “shipped” for the carrier to scan the package. The first tracking update can lag a day or two behind the ship notification.
Shipping address
Please double-check your shipping address at checkout. We ship to the address you provide.
If you notice a typo right after ordering, email support@snoozewaffle.com as soon as possible with your order number. We can only change an address if fulfillment hasn’t started yet (same idea as our cancellation window in the Return & Refund Policy).
Lost, delayed, or damaged packages
- Carrier delays: Most resolve on their own. If tracking hasn’t moved for several business days after the expected window, contact us and we’ll help look into it.
- Damaged or wrong item: See our Return & Refund Policy.
- Lost in transit: If tracking stalls for a long time or the carrier marks it lost, email us with your order number and we’ll work with our fulfillment partner on a replacement or refund as appropriate.
Duties and taxes
For U.S. orders, any applicable sales tax is handled at checkout according to our tax settings and your shipping address. Shipping itself is included on eligible U.S. orders as described above.
Questions
support@snoozewaffle.com